Following up on invoice payment in a down economy

It can feel challenging to chase up invoice payments when the economy has been down, but it is important to keep cash flowing into your business so you can cover expenses and meet your obligations to others. As with all dealings in more difficult times, some empathy and open communication can go a long way.

The following tips are helpful to keep in mind when asking for payment.

Communication

Connecting with your customers is important. Try to make it personal to their situation rather than a one-size-fits-all email. Connecting on a more personal level shows you value them and are conscious of the current situation's impacts on them. The empathy you show now will also be remembered when the economy recovers. Be proactive - early communication will help you stay on top of cash flow and will also alert you if you need to account for late payments.

Flexible Payment Options

• Offer flexible payment options for customers who can’t pay in full.
• Consider breaking invoices into multiple payments with payment terms moved to a longer timeframe.
• Set up a credit card facility to give customers other payment options.

After all, the easier you can make it for them to pay you, the quicker you will get paid. If you don’t have payment services set up in your accounting software, we can help you do this. Offering a discount for early payment might incentivise customers who can settle to pay your invoice before others.

Total Outstanding

Keep track of how much customers are in arrears. While you can continue to allow credit, you want to make sure you're not creating too much risk. Allowing continual extensions to payment while also allowing more to be added to their total amount outstanding can create a cashflow crunch. Get in touch if you want help tracking your cash flow better.

Keeping cash flow going is vital for your business, so the earlier you communicate with customers, the better.